ISO 9001 2015: Focus on Quality and Continuous Improvement at Grupo Torrent

ISO 9001 2015 is the most widely recognized and globally accepted quality management standard, enabling companies to meet the expectations and needs of their customers by managing process quality through continuous improvement.

A focus on quality and continuous improvement prepares the company to capitalize on new opportunities in an ever-evolving market and demonstrates to its customers, suppliers, and employees a commitment to quality.

Requirements of the ISO 9001 2015 Standard:

• Understanding key internal and external factors in achieving the organization’s purpose.
• Analyzing stakeholder expectations.
• Defining the scope of the Quality Management System (QMS), i.e., its application limits.
• Ensuring the application of QMS requirements in all organizational processes.
• Identifying organizational strengths and weaknesses to assess the impact on productive capacity.
• Establishing quality policies and objectives.
• Assigning responsibilities within the QMS and providing necessary resources.
• Planning actions to address risks and opportunities, integrating them into all QMS processes, and evaluating their effectiveness.
• Ensuring the organization determines and maintains necessary resources for the execution, maintenance, and improvement of the QMS.
• Implementing planned actions and defined processes to meet customer demands and requirements related to product and service design.
• Compiling requirements for monitoring and measuring the QMS, followed by analysis and evaluation, defining what to measure and how.
• The organization must consistently measure and evaluate its effectiveness to prevent risks and non-conformities and introduce continuous improvements. When non-conformities occur, not only should a response be provided to resolve the issue and prevent future occurrences, but the effectiveness of these measures should also be analyzed.

Advantages of the ISO 9001 2015 Standard:

• Becomes a reliable competitor for customers and consumers, increasing business opportunities.
• Establishes effective work methods that save time, money, and resources.
• Increases staff commitment level.
• Recognizes international quality management.
• Identifies opportunities and risks in a structured manner.
• Helps create a complete view of the organizational context to enhance risk management effectiveness.
• Improves supplier management.
• Aligns objectives with quality management and optimizes communication throughout the supply chain.
• Focuses on planning and leadership.
• Compatible with other standards due to its high-level standing.